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VAS Support Engineer

•To ensure the achieving of Etisalat Misr ISP Access / Transmission Networks operational KIPs 
(Network Availability / Stability, MTTR), committing to the internal/external SLAs. 

•Ensure that Transmission and Access network topology, capacity and infrastructure are operated to achieve quality and performance KPIs as well as marketing and sales targets defined in the business plan.
•Ensure team processes and procedures are in conformance to best practice and escalate recommendations to the Sr. management where necessary.
•Ensure weekly, monthly and quarterly reports of operating/problem management activities are available to senior/top management. 
•Middle level management approvals of Access/Transmission Network CRs 
•Ensure strict adherence to 100% accuracy and thorough knowledge/configurations/database records of the Access and Transmission network capacity and infrastructure at all times. 
•Ensure providing  technical support to all other departments regarding the Access/Transmission networks operating transmission access related problems 
•Maintain Access and Transmission infrastructure database and make relevant data readily available on request. 
• Monitor the performance of the Access/Transmission network and maintain network quality at the Level set by top / senior management in line with industry standards.
• Evaluate new AN/TX  products, features and tools before they are considered for implementation on the network
• Direct Interface with other Network / Customer divisions and other Etisalat Misr related departments.
• Direct/Indirect Interface With TE/NTRA Authorities.
• Play the role of Optimizing and Problem Management on Access / Transmission Networks operating level.
• Ensure that a proper documentation of Access/Transmission Network 2nd level troubleshooting  procedures and processes are provided and effectively communicated through the team and      other  related teams . 
•Advise staff of the department’s targets and implement processes and procedures to ensure that targets are met.
•Ensure the implementation of the process of the 3rd level support with the vendors.
•Ensure the availability and integrity of Access/Transmission network measurement statistics.
•Resource management - forecast human and trade tools requirements based on workload evaluation and growth.


Qualifications Essential
B.SC. Of Communications & Electronics engineering.
Qualifications Desirable
Experience Essential

1 years’ experience in telecommunication networks infrastructure

    operations management