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Technical Customer Experience Senior Engineer

Job Details:
- Monitoring Technical Core functional teams’ actions and checking their impact on customer network experience.

- Raising a flag when a suspected bad experience is to be encountered.
- Using current available end to end customer experience assessment software probes & data analytics to reach the closest possible experience to actual customer experience in field.
- Monitoring the network 2G/3G/4G KPIs trends over time and working closely with functional teams, strategy & PMO teams to ensure their enhancement both in value & in using the correct measuring KPIs.
- Ensuring that technical department has got sound & functional measurement tools prior to rolling out any new technology in field.
- Delivering & sharing acquired experience & knowledge to other team members & other teams who do not have the same end to end visibility over customer experience.

 

Qualifications Essential
Bachelor Degree of Electrical Engineering (Major, Electronics & Telecommunications Engineering)
Minimum years of Experience: 2 years
Very Good in Arabic & English (Reading, Writing & Oral)
Very good communication skills
Computer skills are a must, especially SQL, MS excel & Access
Analytic mind in problem solving

Knowledge of any of Customer Experience tools especially PS/CS probing systems, U2000 and business object
High Non-Technical skills (Communication, presentation and reporting)


Qualifications Desirable
- Ability to work under pressure, dedicated hard worker - Professional reporting skills. - Strong analytical, Practical, creative and interpersonal skills.
- Good in CS/PS Core structure and protocols 
- Aware of Tx and IP BB architecture.
- Knowledgeable in Automation tools
- Advanced effective soft skills (Communications, Time management and conflict resolution) 

 


Experience Essential
1 year Exprience in IPBB, CS or PS core planning/operations
        
        
Experience Desirable
- Experience in Radio, Transmission and Access
- Experience in GSM / UMTS / EUTRAN fundamental and overview
- GSM / UMTS / EUTRAN features and algorithms