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Roaming Senior Engineer

Role Objective:

To achieve the roaming rollout targets and maintain high levels of roaming services and maximize the company's roaming revenue.

Main Responsibilities:

Testing and Rollout:

  • Test & following up on the rollout of networks pertaining to all services (GSM, CAMEL, GPRS, VT, 3G).
  • Perform testing and UAT for roaming promos.
  • Short testing of new services required by roaming operators.

Network Quality & Enhancement:

  • Maintain the roaming high quality level and networks updates to ensure accuracy level. Troubleshoot and act as first line support in solving problems.
  • Investigate with the international carriers in case of any encountered problems.
  • Follow up with the Roaming technical support team regarding the roaming complaints
  • Testing Process Handling
  • Distribution of new Networks on the implementation team.
  • Updating of roaming process and procedure.

Communication and Working Relationships:

Internal:

  • Technical Department (Core, VAS, IN and International Gateway). Commercial Department.
  • Communicates with all entities using phone, e-mail and face to face

External:

  • All roaming partners.
  • Signaling providers.
  • Service providers.

 

Essential Qualifications and Experience

  • Essential Qualifications and Experience
  • University degree, preferably in communications engineering. Minimum 2 To 4 year Experience.
  • Very Good Computer skills, MS office are required.
  • Very Good in Arabic & English (Reading, Writing & Oral). Desirable Qualifications and Experience
  • Communication and presentation Skills. Time and Stress Management.
  • Team Leadership skills
  • Good knowledge of GSM and the technology.

Desirable Qualifications and Experience

  • Communication and presentation Skills.
  • Time and Stress Management.
  • Team Leadership skills