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Quality Assurance Senior Specialist

Job Responsibilites

 

  • On time monthly feedback Mystery visits to shops to ensure quality is followed to ensure Etisalat policy are followed starting from sign boards till documentation in each branch “Inside & outside Cairo”
  • Performing the required telesales audit tasks
  • On time reports for each visit
  • Handle all escalation to deal with and meet with concerned party to discuss and review the case
  • New control point
  • Idea or solution for existing gap
  • Responsible on initiating new recommendations to enhance operation to close fraud gap, minimize time, all in order to enhance customer experience

 

Essential Qualifications and Experience

 

  • 1 to 2 years of experience in Etisalat Shops
  • Very good computer skills & Familiarity with IT systems and sales related applications
  • Good knowledge of retail systems workflows & Retail exposure
  • Communication Skills
  • Very Good in  English (Reading, Writing & Oral)
  • Advanced MS Excel
  • Advanced MS PowerPoint
  •  Maximum age is 28

 

 

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