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International Acquisition & Retention Supervisor

Job Title:  International Acquisition & Retention Supervisor

Role Objective:

Manage international products from the acquisition, retention, and customer experience perspective as well as to contribute in increasing Etisalat product portfolio in order to attain the targeted revenues.


Main Responsibilities:

  • Report the revenues of acquisition and retention as well as number of subscribers and carry out end of year analysis to senior management.
  • Provide regular update on the current running projects as well as the ones coming in plan and monitor the international revenues on a daily basis in order to report any unusual trends and take the necessary actions.
  • Manage the international acquisition and retention section through increasing the international base penetration and decrease the churn rates through a set of new market tactics.
  • Monitor and report on monthly basis the international base movements (active vs. inactive, retention rates, churn base and the dormancy rates) as well as the frequent subscribers performance and their movement (active vs. Inactive) in order to take any needed corrective actions.
  • Conduct required analysis on product performance and report results to department head on weekly basis as well as to top management on quarterly and yearly basis.
  • Lead and manage the product lifecycle for the acquisition and retention activities ensuring processes are going as planned and meeting the target.
  • Prepare pre/post assessments for all activities in order to quantify the results and the campaign efficiency and report it to the top management
  • Plan and execute the overall yearly strategic acquisition and retention products promotion/ services for the budgeted year.


Qualifications and Experience

Essential Qualifications and Experience

  • Bachelor Degree in Business Administration or marketing.
  • From 4 to 6 years of experience in a marketing position.


Desirable Qualifications and Experience

  • Bachelor Degree in Engineering or Computer Science
  • Has previous work experience in the Telecom Sector