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IP Back Bone Operation Senior Supervisor.Network Management

Job Purpose:

  • Leading, supervising and providing needed coaching to the team throughout IPBB network configuration management, operation, audits and  maintain availability and KPIs of Etisalat IP backbone Network


Main Responsibilities

•Responsible for developing IPBB Operation team strategy.

•Review & Manage services KPIs & SLAs and assure it meets Etisalat requirements.

•Review and manage MS support agreements.

•Supervising, assessing and auditing the activities performed by IPBB back office teams (Core and RAN).

•Assessing and auditing the fault handling efficiency of IPBB front office teams (Core and RAN).

•Setting the best processes (with the interlocking teams) for a smooth work flow.

•Handling the team’s escalations and making sure the internal and external customers’ satisfaction is achieved.

•Leading the team to achieve organization targets.

•Technically supporting the team throughout network problems and outages until resolution within SLA.

•Configuring, operating and maintaining the company international and local network lines.

•Administrating Etisalat Internet Gateways for Etisalat internal customers, 3G users and Etisalat ISPs.

•Administrating Etisalat charging IP network.

•Accountable for Configuration and operation of the IP Backbone network and the services that are delivered via this network, including MPLS VPNs, Nb, SS7, A/IP, Iub/IP, Abis/IP, Gb, IuPS, IuCS, IuR Internet, etc.

•Accountable for optimization and redundancy of the IP backbone network, achieved by carrying redundancy tests and adjusting network configuration and design accordingly, to ensure that all services are redundant.

•Responsible for reliability, performance, scalability, quality, and availability of the Backbone Network.

•Performing needed analysis during outages or extreme congestion conditions and applying corrective actions to minimize service impact.

•Ensure traffic utilization is efficiently distributed over the network by Manipulating Traffic flows using MPLS to leverage capacity of the network.

•Assess traffic impact as a result of network maintenance activities.

•Evaluating the team performance and make sure points of strength are capitalized on and points of weakness are identified for improvement.

•Handling IPBB network expansion proposals (RFPs and RFEs) and evaluating bidders from operation perspective.

•Performing risk assessment for the daily actions performed by IPBB teams and making decisions accordingly.

•Resources Management

oAllocation to projects, work duties, coaching, supervising.

oPreparing staff training plans, objectives and appraisals


Essential Qualifications and Experience

  • BSc Degree in Communication electronics or computer engineering.
  • Between 7 to 9 years of experience within IP Telecom environment.
  • Excellent Computer skills, Advanced MS Office skills are required.
  • Excellent in Arabic & English (Reading, Writing & Oral).

Desirable Qualifications and Experience

  • Experience in operation & maintenance Of IP network within Mobile Operator environment.