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Business Development Senior Specialist

Role Objective

Process Enterprise Sales orders on all used systems for & order management , ensure its compilation & system submission, handle all complaints related to orders & requirement , facilitate business ensuring efficient workflow on-time activation within the SLA, support in meeting the internal & external customer expectation

Main Responsibilities

 

  • TT creation TT for all received contracts and contracts review  , close relevant orders after receiving the contracts 
    • Review Docs ensuring that it meets the agreed upon criteria.
    • DTS entry of activated contracts on a daily basis.
    • Submitting the suspension reports to sales team twice on daily basis
    • Follow up on suspension release with the Sales team till order/contract completion
    • Receive and Follow up on all Sales complaints with the concerned teams
    • Receive & follow up on customer requirement/complaints regarding existing or new accounts and directing it to the right party.
    • Reassigning the accounts according to the Hunters/Farmers criteria manually
    • Assigning churned account based on received reports and the manager’s feedback
    • Communicate new offers / processes to Sales team once announced to ensure full awareness
    • Ensure entering the ESIMs (Emergency SIMs ) on DTS smoothly thus controlling the withdrawal of ESIMs to SPOCs 
    • Issue manual cases memo for corrective actions in case of any system/human error.

Qualifications Essential

  • University Degree
  • Minimum 3 year of experience (preferable in Telecom field)
  • Excellent command of Arabic & English languages (Reading, Writing & Oral).
  • Excellent planning and analytical thinking skills.
  • Background training is preferred

Qualifications Desirable

  • Good leadership skills
  • Good communication skills
  • Time Management
  • Training skills and helping team members develop their skills.
  • Excellent analysis
  • Presentation skills 
  • Socially adept
  • Good with numbers
  • Able to provide quality & audit.
  • In-depth knowledge of the industry and its current events
  • The ability to handle pressure and meet deadlines
  • Skill in prioritizing and triaging obligations
  • Attention to detail
  • Excellent time management and organization.
  • Background sales is preferred
  • Project management

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